Digital facilitation of group work to gain predictable performance

dc.contributor.authorGimpel, Henner
dc.contributor.authorLahmer, Stefanie
dc.contributor.authorWöhl, Moritz
dc.contributor.authorGraf-Drasch, Valerie
dc.contributor.corporateGimpel, Henner; University of Hohenheim, Schloß Hohenheim 1, Stuttgart, Germany
dc.contributor.corporateLahmer, Stefanie; Branch Business and Information Systems Engineering, Fraunhofer Institute for Applied Information Technology FIT, Augsburg, Germany
dc.contributor.corporateWöhl, Moritz; Branch Business and Information Systems Engineering, Fraunhofer Institute for Applied Information Technology FIT, Augsburg, Germany
dc.contributor.corporateGraf-Drasch, Valerie; University of Hohenheim, Schloß Hohenheim 1, Stuttgart, Germany
dc.date.accessioned2025-08-05T12:09:52Z
dc.date.available2025-08-05T12:09:52Z
dc.date.issued2024
dc.date.updated2024-12-02T06:44:37Z
dc.description.abstractGroup work is a commonly used method of working, and the performance of a group can vary depending on the type and structure of the task at hand. Research suggests that groups can exhibit "collective intelligence"—the ability to perform well across tasks—under certain conditions, making group performance somewhat predictable. However, predictability of task performance becomes difficult when a task relies heavily on coordination among group members or is ill-defined. To address this issue, we propose a technical solution in the form of a chatbot providing advice to facilitate group work for more predictable performance. Specifically, we target well-defined, high-coordination tasks. Through experiments with 64 virtual groups performing various tasks and communicating via text-based chat, we found a relationship between the average intelligence of group members and their group performance in such tasks, making performance more predictable. The practical implications of this research are significant, as the assembly of consistently performing groups is an important organizational activity.en
dc.description.sponsorshipOpen Access funding enabled and organized by Projekt DEAL.
dc.description.sponsorshipDeutsche Forschungsgemeinschaft
dc.description.sponsorshipFraunhofer-Institut für Angewandte Informationstechnik FIT (1050)
dc.identifier.urihttps://doi.org/10.1007/s10726-023-09856-8
dc.identifier.urihttps://hohpublica.uni-hohenheim.de/handle/123456789/17064
dc.language.isoeng
dc.rights.licensecc_by
dc.subjectGroup work
dc.subjectConsistent group performance
dc.subjectGroup support system
dc.subjectPerformance prediction
dc.subjectAutomated facilitation
dc.subject.ddc650
dc.titleDigital facilitation of group work to gain predictable performanceen
dc.type.diniArticle
dcterms.bibliographicCitationGroup decision and negotiation, 33 (2024), 113-145. https://doi.org/10.1007/s10726-023-09856-8. ISSN: 1572-9907
dcterms.bibliographicCitation.issn1572-9907
dcterms.bibliographicCitation.journaltitleGroup decision and negotiation
dcterms.bibliographicCitation.originalpublishernameSpringer Netherlands
dcterms.bibliographicCitation.pageend145
dcterms.bibliographicCitation.pagestart113
dcterms.bibliographicCitation.volume33
local.export.bibtex@article{Gimpel2024, doi = {10.1007/s10726-023-09856-8}, author = {Gimpel, Henner and Lahmer, Stefanie and Wöhl, Moritz et al.}, title = {Digital Facilitation of Group Work to Gain Predictable Performance}, journal = {Group Decision and Negotiation}, year = {2024}, volume = {33}, pages = {113--145}, }
local.title.fullDigital Facilitation of Group Work to Gain Predictable Performance

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